Refund policy

The Clean-Home Guarantee

If the Fur Paddle doesn't lift the hair from your fabrics, email us at contact@getshedsociety.com within 45 days of delivery for a full refund. Used is fine, and you keep it: there's nothing to send back.

How to make a claim

1. Email contact@getshedsociety.com with your order number and a line on what didn't work for you.

2. We reply and confirm your refund. You keep the Fur Paddle.

3. Once your claim is approved, we refund your original payment method within 3 business days. Your bank or card issuer may take a few extra days to show it.

Lost, stolen or damaged parcels

If your parcel is lost in transit, stolen from your porch, or arrives damaged or with the wrong item, email us within 45 days of delivery and we'll send a new one at no cost to you.

Shipping costs

Shipping is free on every order, so there are no shipping charges to refund.

Cancellations

To cancel an order before it ships, email us as soon as possible and we'll cancel it and refund you in full. Once an order has shipped, the guarantee above applies.

Paw Cleaners bought on their own aren't covered by the Clean-Home Guarantee. If one arrives damaged or you receive the wrong item, email us within 45 days of delivery and we'll send a replacement. The free Paw Cleaner that comes with a Fur Paddle order is covered along with it.

Questions? Email contact@getshedsociety.com. We reply within 12 hours.